Our dedicated concierge team is always nearby to assist you and your companion. Reach out anytime for advice on cozy essentials, styling, or order support tailored with premium care.
We’re here to help make your premium puppy journey comfortable and elegant. Reach out to our dedicated support, explore business partnerships, or simply say hello.
concierge@cozypuppies.com
Monday to Friday: 9:00 AM – 6:00 PM EST
Premium Member Support: +1 (800) 555-COZY
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Frequently Asked Questions
Find quick answers to helper guidelines, shipping schedules, return policies, and sizing inquiries for your furry companion.
How can I check the status of my order?
Once your order has been carefully packaged and shipped, you will receive a confirmation email containing your tracking link. You can also view your order status at any time by logging into your account portal on our website.
How long does shipping take?
We process all orders within 1-2 business days. Standard delivery within the continental United States typically takes 3-5 business days. Express shipping options are available at checkout should you need your items sooner.
Can I change or cancel my order?
Because we strive to process and ship your orders as quickly as possible, we can only accept changes or cancellations within 60 minutes of purchase. Please contact our support team immediately with your order number if you need assistance.
What is your return policy?
We want you and your pet to love your purchase. If you are not completely satisfied, we happily accept returns of unused, unwashed items in their original packaging within 30 days of delivery. Please note that return shipping fees may apply.
How can I choose the right size for my pet?
Each product page features a detailed size guide with precise measurements. For the perfect fit, we recommend measuring your pet's neck circumference, chest, and overall back length, and selecting the size that offers a little breathing room.
What should I do if I received the wrong or damaged item?
We are so sorry for the rare mix-up. Please contact our support team immediately with your order number and a clear photo of the damaged or incorrect item. We will prioritize sending out a replacement shipment to you free of charge.
Let’s Make Life a Little Cozier.
Explore our editorial collection of beautifully crafted essentials designed to blend seamlessly into your elegant home while providing ultimate warmth for your puppy.
